People are scrolling through social media less due to the increasing popularity of mobile browsing. It’s crucial that customers can understand not only the source of messages originate from, but also the time they were delivered. This is the way to communicate with them in meaningful ways. Companies such as yours can communicate with their customers quickly and easily through texting. There’s no reason to be worried about spam because you can chat live on Hangouts. Everybody can connect all day long.
Yes, you did understand it. It is possible to convert your business telephone line into a text-enabled one. This allows customers and employees to stay in touch more regularly. The misuse by employees of their phones is decreased since they can forward messages or calls without having to worry about accuracy. The voicemail system updates automatically every time employees leave early.
What is Landline Texting?
You can also text your clients with a business phone number. While it might seem like the only way to communicate with your clients is via telephone or email, there are many other options. The software for business texting allows messages through SMS (Short Message Service). SMS messages can be sent straight from your landline at any time of the day, if they have access to their area code.
Can customers text my landline?
Although your customers can’t call your landline, they can send messages directly to the number. This is because your company has set up messaging software that supports this feature. It’s a different way to boost sales and leads and also save time in managing paperwork by sending invoices and sales notes via email rather than making calls to people in person.
People love convenience and the number of leads who come to you through text is on the rise. They can reach you quickly with any questions or need advice. It might seem like a small thing but having your contact info in this form will mean that more customers will be able to find what they are most interested in, and will result in higher conversion rates for every aspect of marketing campaigns aimed specifically at them.
Why should you use your business’s phone number to text customers?
1. Creates a team inbox
Your team’s email address or business line acts as chat rooms where employees are able to engage in a conversation. If a person texts the customer “Your order is ready to be picked up” the individual’s conversation with them is attributed only to the individual without any confusion on which person took what action in different conversations on this system, making it much easier than before since now everyone can view every single thing.
2. Tracks outgoing and incoming text messages
It is easy to monitor text messages and see both sides of the conversation by using just one line. For employees you can be sure that your employees are treating clients with respect, and using corporate-approved messaging for any confusion that may arise in their interactions. These conversations will create an audit log to help to avoid any problems or complaints down the line.
If customers are searching for information about your product or services SMS messages are a great way to reach them. It’s simple to inform your customers on the latest developments in the field and see which questions are asked. This will help to determine your marketing strategy.
For more information, click landline texting for concierge businesses